FREQUENTLY ASKED QUESTIONS
WHAT ARE MY SHIPPING OPTIONS?
Standard tracking NZ: $15
Standard tracking NZ with signature: $17
Delivery target: 3-5 business days for standard deliveries.
Rural tracking NZ: $17
Rural tracking NZ with signature: $19
Delivery target: 3-7 business days for rural deliveries.
Free shipping when you spend over $150 NZD.
All shipping comes with a tracking number.
*Delivery targets are a guide only and may take longer due to unforeseen circumstances i.e flooding. We will always strive to deliver your items as quickly as possible.
DO YOU OFFER SAME-DAY DELIVERY?
I don't offer this on my website as I am only 1 person fulfilling each and every order so I can't guarantee I will be able to do this every time.
HOWEVER, if you click the "Let's chat" button on my website and I am online, please feel free to ask me and I will do my best to make it happen.
WHAT IS THE STANDARD TURN-AROUND TIME FOR PRE-ORDERS?
Pre-orders are only open for products currently in production. There will be an ETA posted in the product description. Production can take up to 3 weeks. Importing into NZ can take 1-2 weeks dependent on customs. Then standard NZ shipping turn-around times apply.
DO YOU SELL GIFT CARDS?
Not at this point but if you are interested, please send me an email and I will consider this option more seriously. Danyelle@wirihanasupplies.co.nz.
CAN I HAVE MY ORDER GIFT WRAPPED?
Every online purchase comes beautifully packaged, wrapped in tissue paper, sealed with a square Wirihana logo sticker, a thank you card on top and carefully placed inside a custom printed mailer box.
You also have the option of adding a personalized note at check out, which I will personally write out myself and place inside your parcel before shipping.
Is there something we missed? Please get in touch with us.